RESEARCH | My 9 to 5
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Harm has long been understood as a phenomenon in our physical environment - from aphorisms such as “stranger danger” to avoiding faulty products. In my research, I introduce the concept of “everyday harm,” a cluster of harms that erode user well-being and capacity for flourishing through repeated digital interactions.
Drawing from the perspectives of Law, Zemiology, STS, and HCI, we argue for a shift away from reactive models of harm, which recognize injury only after substantial or visible damage has occurred, towards a proactive approach that examines how harm is produced through design infrastructure and experienced by users.
My research aims:
To develop a pluralistic understanding of harm: how it is designed in user experience, how it is experienced by users, and how it is being addressed in policies.
How can we use this pluralistic understanding of harm as a site for translation between HCI and policy, creating a bidirectional relationship between the two disciplines?
Centering harm in socio-technical systems:
Connecting design, user experience, and policy
My research takes on this complexity by centering harm as a shared concern across both design and policy. I’m particularly interested in understanding the interplay between design decisions, policy frameworks, along with users’ lived experiences and how these dimensions can be brought into alignment to inform more ethical and responsive approaches to technology and policy.
Related Work
In this paper explore how UX practitioners navigate complex and sometimes conflicting forms of knowledge—especially legal and regulatory frameworks- in their everyday work.
In this paper explore how UX practitioners navigate complex and sometimes conflicting forms of knowledge—especially legal and regulatory frameworks- in their everyday work.
In this paper we demonstrate dark patterns unfold across entire user journeys. We developed a visual methodology to track these tactics over time, using the pending FTC lawsuit against Amazon as a case study.
Harms are not static; this also supports my aim of creating resources for designers, scholars, and policymakers
Read more.
In this paper, we highlights how HCI’s role has evolved over the past 10 years - from passive influence to active partnership and we emphasize on the need of deeper integration. We offer provocation for future work for HCI to not just inform, but co-create ethical, legally grounded policies.
In this paper, we highlights how HCI’s role has evolved over the past 10 years - from passive influence to active partnership and we emphasize on the need of deeper integration. We offer provocation for future work for HCI to not just inform, but co-create ethical, legally grounded policies.
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